Skip to content

Lifeline Albury Wodonga Telephone Crisis Support Volunteers are able to express empathy, listen respectfully to others and willing to commit to supported ongoing training.

Become a Telephone Crisis Supporter (TCS) Volunteer

We appreciate your interest in becoming a Volunteer Crisis Supporter with Lifeline Albury Wodonga and invite you to read the below information:

If you have any questions about becoming a Telephone Crisis Support Volunteer not addressed in the resources above, please email:

Alternatively, register your interest below, and our team will be in contact with you:

Become a Lifeline Telephone Crisis Supporter (TCS)

The Crisis Supporter Workplace Training is designed to equip students with the skills and knowledge they require to undertake the crisis supporter role. The training comprises three phases:

  • Phase 1 – Blended learning (e-learning + face-to-face)
  • Phase 2 – Student Placement
  • Phase 3 – Probation Stage 1 + Stage 2

The duration of the training is a minimum of 170 hours to achieve Accreditation as a Lifeline Crisis Supporter and if successful, students will obtain a nationally recognised Statement of Attainment in:

  • CHCCCS003 Increase the safety of individuals at risk of suicide
  • CHCCCS019 Recognise and respond to crisis situations
  • CHCCCS028 Provide client-centred support to people in crisis

    Delivery of training is on behalf of Lifeline Australia RTO 88036

    This training program is NOT intended to equip participants to undertake therapeutic or counselling work.

Still Have Questions?

If you have any questions or wish to have a chat about volunteering with Lifeline Albury Wodonga, we would love to hear from you. Please contact our friendly team on 02 60 211 077 or

The training of new crisis supporters is proudly sponsored by the employees of Zauner Construction.