Volunteering With Lifeline
Our Crisis Support Volunteers are essential in making a difference in the lives of people seeking help through the 13 11 14 crisis support line
Lifeline receives a call every 30 seconds. Despite our best efforts, 9 Australians die every day by suicide. We believe this is preventable.
Becoming a volunteer will save lives and enrich your own life too. Some of the crises that our callers experience include: suicide, relationships, mental health issues, loneliness, addiction, grief, physical health problems, etc.
Lifeline is non-judgmental, confidential, and accessible at all times. Help save the next life.
Lifeline Albury Wodonga Crisis Support Volunteers are able to express empathy, listen respectfully to others and willing to commit to supported ongoing training.
Become a Crisis Support Volunteer
We appreciate your interest in becoming a Crisis Support Volunteer with Lifeline Albury Wodonga and invite you to read the links below information:
View our FAQ here
Course Outline – July 2025
Apply to become a Crisis Support Volunteer here:
Become a Lifeline Volunteer
If you would like to find out more about becoming a volunteer with Lifeline Albury Wodonga please fill out the form below:
Lifeline Crisis Support Volunteer Training Overview
The Lifeline Crisis Support Workplace Training (CSWT) is designed to equip students with the skills and knowledge they require to undertake the crisis support volunteer role. The training comprises three stages:
- Stage 1 – Initial training (e-learning + face to face) – completed over 3 month period.
- Stage 2 – Student Placement – a further 2 month period.
- Stage 3 – Internship – a further 7 to 9 months.
It is aimed that the CSWT training program is completed within a 12-14 month period, and approximately 4.3 hours per week including 1 hour of self-study. However, there is scope for extension of that period if necessary.
On successful completion of the entire CSWT pathway you will gain a Statement of Attainment with the below three units of competency.
- CHCCCS003 Increase the safety of individuals at risk of suicide
- CHCCCS019 Recognise and respond to crisis situations
- CHCCCS028 Provide client-centred support to people in crisis
Lifeline Australia is a Registered Training Organisation (RTO – 88036) registered by Australian Skills Quality Authority (ASQA).
Lifeline Centers are RTO Designated Training Sites under the Vocational Education and Training (VET) Quality Framework
The training of new crisis supporters is proudly sponsored by the employees of Zauner Construction.